Clinic Policy


  • A 25% non – refundable booking fee is required for all bookings, this will then be deducted from your full treatment cost at you appointment.
  • An appointment is not booked in the diary unless the non – refundable booking fee has been in full.



  • Please make sure you arrive on time for your appointment, any later than 15 minutes and your appointment will be cancelled and
    the booking fee retained.
  • All clients will be required to complete and sign a consultation form, informed consent form and/or a medical history form.
  • By law you must provide the correct information.


  • A minimum of 48 hours notice is required to cancel or reschedule an appointment. If 48 hours or more notice is provided then your booking fee will be transferred. Any less than 48 hours notice and the booking fee will be retained.


  • You must follow all after care advice that is provided to you. An aftercare advice sheet is provided to every client along with aftercare treatments if required.
  • Please be mindful that with many treatments some swelling and redness can occur. We try to avoid this as much as possible.


  • Payment is required in full at your appointment. Payment can be made by cash or BACs.